Terms & Conditions

WEBSITE TERMS OF USE

Please read these terms and conditions carefully before using this site

What’s in these terms?

These terms tell you the rules for using our website www.rejuvenated.com (our site).

Who we are and how to contact us

www.rejuvenated.co.uk is a site operated by Rejuvenated Limited (“We”). We are registered in England and Wales under company number 04877342 and have our registered office at 6 Broadfield Court, Broadfield Way, Sheffield, S8 0XF, United Kingdom. Our VAT number is GB936494486.

We are a limited company.

To contact us, please email or telephone us at www.rejuvenated.com/contact.

[email protected] 0114 2356585 (+44 for international calls)

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy. See further under How we may use your personal information.

• Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

• Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase goods by email or from our site, our Terms and Conditions of Sale will apply to the sales. 

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in April 2019.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our customers’ needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us on www.rejuvenated.com/contact.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by trademark and copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We do not represent that content available on or through our website is appropriate for use or available in locations outside of the United Kingdom.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us by email at [email protected].

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Sale.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use our site; or

• use of or reliance on any content displayed on our site. In particular, we will not be liable for:

• loss of profits, sales, business, or revenue;

• business interruption;

• loss of anticipated savings;

• loss of business opportunity, goodwill or reputation; or

• any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our www.rejuvenated.com/privacy-policy.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us an exclusive, irrevocable, perpetual, worldwide licence to use it on our website (and make it available to other users) and in our promotional and marketing materials and for any other business purposes, and to edit your content in the event that we deem it necessary or desirable to do so for whatever reason.

We are not responsible for viruses and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page or product pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact www.rejuvenated.com/contact.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered

“Aliol”, “Beautycake”, “H3O Hydration”, “Veggiecol”, “Rejuvenated”, “Rejuvenated Limited” “Collagen Shots” “H30 Night Repair” are UK registered trade marks of Rejuvenated Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site.

ACCEPTABLE USE POLICY

PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE

What’s in these terms?

This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way.

Who we are and how to contact us

www.rejuvenated.co.uk is a site operated by Rejuvenated Limited (“We”). We are registered in England and Wales under company number 04877342 and have our registered office at 6 Broadfield Court, Broadfield Way, Sheffield, S8 0FX, United Kingdom. Our VAT number is GB936494486.

We are a limited company.

To contact us, please email us at [email protected].

By using our site you accept these terms

By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

Our Terms of Website Use also apply to your use of our site.

We may make changes to the terms of this policy

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in April 2019.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
• Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

Content Standards

These content standards apply to any and all material which you contribute to our site (Contribution).

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

Rejuvenated Limited will determine, in its discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

• Be accurate (where it states facts).
• Be genuinely held (where it states opinions).
• Comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

• Be defamatory of any person.
• Be obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be in contempt of court.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Impersonate any person, or misrepresent your identity or affiliation with any person.
• Give the impression that the Contribution emanates from Rejuvenated Limited, if this is not the case.
• Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
• Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
• Contain any advertising or promote any services or web links to other sites.

Breach of this policy

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
• Issue of a warning to you.
• Legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

Which country’s laws apply to any disputes?

If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our Terms and Conditions of Sale

1. These terms
   1. What these terms cover: These are the terms and conditions on which we supply products to you.
   2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
   1. Who we are: We are Rejuvenated Limited a company registered in England and Wales. Our company registration number is 04877342 and our registered office is at 6 Broadfield Court, Broadfield Way, Sheffield, S8 0XF, United Kingdom. Our registered VAT number is GB936494486.
   2. How to contact us: You can contact us at [email protected] tel 01142346585 +44 for international calls.
   3. How we may contact you: If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
   4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
   1. Eligibility to purchase products: We do not sell products to children under the age of 18 although we may sell products suitable for children to adults. If you are under 18 you may not purchase products from this website although you may use the non-transaction parts of this website. By ordering products you represent that you are 18 years of age or older.
   2. Repeat Orders: When you order products whereby you have indicated that the order should be repeated every 30/60/90 days (“Repeat Orders”), you agree that we may send you the same product(s) in the same quantities and on the same chargeable basis every 30, 60 or 90 days (depending on which frequency you have chosen) from the date of your first order, and that we may debit the credit or debit card or charge the PayPal account you submit for your first order for the same amount (including applicable sales tax and postage) on each subsequent dispatch of products. If you sign up to Gocardless your order will be processed by direct debit. We will send you a confirmatory email with each dispatch of products. Unless you notify us that you want to cancel these Repeat Purchase orders you will continue to be sent the same products and your credit or debit card or PayPal account will be charged the price and relevant sales tax and postal charges every 30, 60 or 90 days (depending on which frequency you have chosen). Once you have purchased your first products, the price for such products will change if:
      1. You change your address and the applicable sales tax or postage changes accordingly; or
      2. Our prices advertised on the website increase in which case, we will notify you the new price and the first of your products to be affected will be the first batch of products sent after the price change. Price changes will not affect your cancellation rights.
         
         You may cancel future Repeat Purchase orders at any time by sending an email to [email protected].
         
         On receipt of your email, we will make every reasonable effort to cancel your Repeat Purchase orders before any further products are dispatched to you. If, however, your cancellation is not processed by us in time to prevent a further dispatch of products to you, you can cancel such products when you receive them.
         
         When you select the option to allow us to store your card details we will do so using the Stripe System. When you select a Repeat Purchase product your card details will be automatically stored via the Stripe System. The Stripe System is a safe way for your card details to be kept without us actually storing them. Stripe store and convert your sensitive payment information into a secure token or "alias". This token is then used by us to process future transactions as and when required, without asking for your card details each time.
         
         It is your responsibility to inform us of any change of address or other relevant details such as payment card details.
   3. How we will accept your order: Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
   4. If we cannot accept your order: If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
   5. Your order number: We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Our products
   1. Products may vary slightly from their pictures: The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
   2. Product packaging may vary: The packaging of the product may vary from that shown in images on our website.
5. Your rights to make changes
   1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).
6. Our rights to make changes
   1. We may change the product and the product description on our website to reflect changes in relevant laws and regulatory requirements
7. Providing the products
   1. Delivery costs. The costs of delivery will be as displayed to you on our website.
   2. When we will provide the products. During the order process we will let you know when we will provide the products to you. We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Any orders which require delivery outside of the EU will be delivered duty unpaid and you will be responsible for any duties payable.
   3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
   4. Collection by you. Our products are shipped from a warehouse and are not available for collection in person.
   5. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you can contact the delivery company directly or contact the Rejuvenated office by phone on 0114 2356585 (+44 for international calls) or by email at [email protected]
   6. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot your goods may be returned and you may be charged for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
   7. When you become responsible for the products. The products will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
   8. When you own products. You own the products once we have received payment in full.
   9. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
      1. update the product to reflect changes in relevant laws and regulatory requirements;
      2. make changes to the product as notified by us to you (see clause 6).
   10. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 60 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
8. Your rights to end the contract
   1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 10;
      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.a;
      3. If you have just changed your mind about the product, see clause 8.c. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products;
      4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.f.
   2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (i) to (ii) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      1. we have told you about an upcoming change to the product or these terms which you do not agree to;
      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
      4. you have a legal right to end the contract because of something we have done wrong.
   3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 60 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
   4. When you don't have the right to change your mind.  You do not have a right to change your mind in respect of:
      1. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
      2. any products which become mixed inseparably with other items after their delivery.
   5. How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the products, unless:
      1. Your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.
      2. Your products are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the products.
   6. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.a), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for products is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. Returns Policy
   1. Tell us you want to end the contract. To end the contract with us, please let us know by email at [email protected].
   2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at Rejuvenated Limited, Fern Glen B, Hathersage Road, Sheffield, S17 3AB, United Kingdom. If you are exercising your right to change your mind you must post the products within 14 days of telling us you wish to end the contract.
   3. When we will pay the costs of return. We will pay the costs of return:
      1. if the products are faulty or misdescribed; or
      2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong
      3. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
   4. How we will refund you. We will refund you the price you paid for the products and the delivery cost (if applicable) by the method you used for payment. However, we may make deductions from the price, as described below.
   5. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount
   6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
      1. your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.b.
      2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
10. If there is a problem with the product
    1. How to tell us about problems. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. If you have any questions or complaints about the product, please contact us by email at [email protected]
    2. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us.
11. Price and payment
    1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.c for what happens if we discover an error in the price of the product you order.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
    4. When you must pay and how you must pay. We accept payment with Visa, Visa Electron, Mastercard, American Express, Delta or Switch credit or debit card or by Paypal. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you. You warrant that the payment card or Paypal details you submit are yours. All credit/debit card holders and Paypal users are subject to validation checks and authorisation by the card issuer or payment provider. We are not responsible in the event that your payment card provider refuses to authorise payments.
12. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or ubcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987
    3. We are not liable for business losses. We only supply the products for domestic and private use through our website. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. How we may use your personal information
    1. How we may use your personal information We will only use your personal information as set out in our privacy policy.
14. Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
    2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract (except someone you pass your guarantee to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Prize draw and competition terms and conditions

1. The Promoter

   • The promoter is: Rejuvenated Limited whose registered address is at 6 Broadfield Court, Broadfield Way, Sheffield, S8 0XF, United Kingdom.

   • These terms and conditions and any other terms and conditions specified by Rejuvenated Limited (the “Company”) from time to time (“Competition Terms”) apply to any competition which is run by or on behalf of the Company (“Competition”).

   • By taking part in a Competition, you agree to be bound by the Competition Terms and by the decisions of the Company which are final in all matters relating to the Competition. The Company reserves the right to disqualify any entrant and/or winner in its absolute discretion for any reason and without notice in accordance with the Competition rules.

2. How to enter

   • All entries must be received at the place specified during the period in which the Competition is open and late or incomplete entries will be disqualified. Proof of posting (if relevant) shall not be deemed proof of delivery.

   • The Promoter will not accept:

     • responsibility for competition entries that are lost, mislaid, damaged, delayed or corrupted during delivery, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or

     • proof of posting or transmission as proof of receipt of entry to the Competition.

   • If prizes are to be provided to winner(s) by a third party sponsor of the Competition (“Sponsor”), the Sponsor (and not the Company) is responsible for providing the prize(s) to the winner(s). The provider of the prize(s) reserves the right in its sole discretion to substitute any prize with cash or a prize of comparable value.

   • The winning entry will be that which has met the entry criteria and which most closely meets the Competition criteria specified.

   • You may be offered the chance to subscribe for a free newsletter or other service of the Company but failing to do this will not disqualify you from a Competition.

3. Eligibility

   • The competition is open to residents worldwide aged 18 years or over, except:

     • employees of the Promoter;

     • employees of agents or suppliers of the Promoter who are professionally connected with the competition or its administration; or

     • members of the immediate families or households of (a) and (b) above.

   • In entering the competition, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the competition.

   • The Promoter will not accept competition entries that are:

     • automatically generated by computer;

     • completed by third parties or in bulk;

     • illegible, have been altered, reconstructed, forged or tampered with;

     • photocopies and not originals; or

     •  

   • There is a limit of one entry to the competition per household. Entries on behalf of another person will not be accepted and joint submissions are not allowed.

   • The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition.

   • Competition entries cannot be returned.

4. The prize

   • Prizes are subject to availability. The Promoter reserves the right to substitute the prize with a prize of equal or greater value.

   • The prize is not negotiable or transferable.

5. Winners

   • You acknowledge and agree that delivery of any prize to you is conditional upon you complying with any and all applicable laws, rules and regulations including, without limitation, the Competition Terms and that delivery of the prize to you will be at your own risk.

   • The decision of the Promoter is final and no correspondence or discussion will be entered into. The judges shall have absolute discretion to choose the winning entry and the judges’ decision will be final.

   • The Promoter will contact the winner after the Competition closing date, using the telephone number or email address provided with the competition entry. The Promoter will not amend any contact information once the competition entry form has been submitted.

   • The winner of the competition will be announced on the Promoter’s website and/or social media platforms.

   • By entering the Competition, you agree that if you are a winner, your name, image, likeness and entry may be published in accordance with clause 5.4 and you agree to participate and cooperate fully with all reasonable publicity accompanying or resulting from the Competition without further recompense.

   • The Promoter will send the name and county of the winner to anyone who writes within one month after the closing date of the Competition requesting details of the winner and who encloses a self-addressed envelope to the address set out in condition

6. Claiming the prize

   • Please allow 30 days for delivery of the prize.

   • The prize may not be claimed by a third party on your behalf.

   • The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available, or has not claimed their prize within 30 of days of the date the winner(s) is announced, the Promoter reserves the right to offer the prize to the next eligible entrant selected from the correct entries that were received before the closing date of the Competition.

7. Limitation of liability

   • Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

   • If the Competition is being run on a social media platform (such as Facebook or Twitter), you agree to release such social media platform operator, its directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with the Competition.

   • Unless otherwise stated, the Company is the promoter of the Competition. For the avoidance of doubt, if the Competition is being run on a social media platform (such as Facebook or Twitter), the Competition is in no way sponsored, endorsed or administered by, or associated with, such social media platform.

8. Ownership of competition entries and intellectual property rights

   • All competition entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned.

   • By submitting your competition entry and any accompanying material, you agree to:

     • assign to the Promoter all your intellectual property rights with full title guarantee; and

     • waive all moral rights,

in and to your competition entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.

• You agree that the Promoter may, but is not required to, make your entry available on its website www.rejuvenated.co.uk and any other media, whether now known or invented in the future, and in connection with any publicity of the competition. You agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the competition entry, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the competition entry for such purposes.

1. Data protection and publicity

   • The Promoter will only process your personal information as set out in the Privacy Policy.

2. General

   • If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the competition.

   • The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.

   • If any of these rules are deemed to be illegal, invalid or otherwise unenforceable, the affected rules shall be deleted from these Competition Terms but the remaining rules shall continue in full force and effect.

   • These Competition Terms shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales (save that the Company shall be entitled to take action against a third party in any other jurisdiction).

3. General promotions

• Taste the difference - promotion only available while stocks last.