As the UK announced our Brexit completion at the start of the year new legislation has been put into practise.
There has been little time for shippers and customs officials to adapt to the changes and we are working to resolve any problems that arise.
We have removed VAT for orders being shipped to the EU, however you will be charged VAT at your local rate on delivery. Some couriers will also ask for a service charge. As we manufacture in the UK our products should not attract import duty.
Card Payments (Stripe): we have removed the VAT from the amount of the subscription and this will remain the same for all future transactions.
Paypal Payments: we are unable to edit Paypal payments. If you have an active subscription plan through PayPal please could you cancel it and set up a new one which will be without the VAT.
We apologise for the inconvenience and thank you for your patience, we are doing everything possible to resolve things moving forwards.
If you have any questions or feel like you have been charged an incorrect amount please contact us.